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Title
Text copied to clipboard!Senior Inside Sales Renewal Representative
Description
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We are looking for a Senior Inside Sales Renewal Representative to join our dynamic sales team. In this role, you will be responsible for managing the renewal process for existing customers, ensuring high retention rates, and identifying opportunities for upselling and cross-selling. You will work closely with account managers, customer success teams, and other internal stakeholders to deliver a seamless renewal experience that aligns with customer needs and business goals.
As a Senior Inside Sales Renewal Representative, you will handle a portfolio of accounts, proactively engaging with customers to discuss contract renewals, address concerns, and provide value-added solutions. You will use your strong communication and negotiation skills to close renewal deals and maintain long-term customer relationships. Your ability to analyze customer data and usage trends will help you identify at-risk accounts and take appropriate actions to retain them.
This position requires a high level of organization, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. You should be comfortable working with CRM systems, sales tools, and collaborating across departments to ensure customer satisfaction and revenue growth.
The ideal candidate has a proven track record in inside sales or account management, particularly in a renewal-focused role. You should be self-motivated, results-driven, and passionate about delivering exceptional customer experiences. If you thrive in a goal-oriented environment and enjoy building lasting customer relationships, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Manage the end-to-end renewal process for assigned customer accounts
- Proactively engage with customers to discuss contract renewals and address concerns
- Identify upsell and cross-sell opportunities during the renewal cycle
- Collaborate with account managers and customer success teams to ensure alignment
- Maintain accurate records of renewal activities in CRM systems
- Meet or exceed renewal and retention targets
- Analyze customer usage data to identify at-risk accounts
- Develop and execute strategies to retain customers and reduce churn
- Provide timely and professional responses to customer inquiries
- Prepare and deliver renewal quotes and proposals
- Participate in sales meetings and training sessions
- Contribute to process improvements and best practices
Requirements
Text copied to clipboard!- Bachelor’s degree or equivalent experience in business, sales, or related field
- 3+ years of experience in inside sales, account management, or renewals
- Strong communication and negotiation skills
- Proficiency with CRM software (e.g., Salesforce)
- Ability to manage multiple accounts and priorities simultaneously
- Detail-oriented with strong organizational skills
- Customer-focused mindset with a passion for service
- Proven track record of meeting or exceeding sales targets
- Ability to work independently and as part of a team
- Familiarity with SaaS or subscription-based business models is a plus
- Analytical skills to interpret customer data and trends
- Comfortable working in a fast-paced, dynamic environment
Potential interview questions
Text copied to clipboard!- Can you describe your experience with customer renewals?
- How do you handle objections during the renewal process?
- What strategies do you use to retain at-risk customers?
- How do you prioritize your accounts and tasks?
- Describe a time you exceeded your renewal targets.
- What CRM tools have you used in previous roles?
- How do you collaborate with other teams to support renewals?
- What do you do when a customer is hesitant to renew?
- How do you identify upsell opportunities during renewals?
- What metrics do you track to measure renewal success?
